Returns & Exchanges

Unopened items may be returned for a full refund or store credit within 30 days of placing the order. Items must be  unopened, unused and unaltered with packaging intact. Please return it to us in its original condition. 

Please note that Seoul Wraps is not responsible for any shipping charges.

*In the case that items arrive open/tampered with, we will not be able to issue a refund and must dispose of the product for sanitary purposes.

E-Gift Card Policy

Unfortunately, once the 90 day refund period for the e-gift card has passed, we are unable to issue a refund. However, Seoul Wraps E-Gift Cards do not expire.

Start Your Return

To start your return, please email us at hello@seoulwraps.com with the following information:

• Order #
• Product(s) you would like to return
• Return Reason

Our customer service representatives will provide and invoice you for a pre-paid shipping label.

If you have requested a refund to your original method of payment, it will be issued after the return has been received and inspected. Seoul Wraps will not issue refunds for items that arrive at our facility damaged in any way, as they are no longer re-sellable. 

A credit will be applied to your original form of payment within ten business days of receipt at our facility. Your banking institution may take additional time to process and post the credit to your account once they have received this information. 

If you opted for store credit, you will receive an emailed gift card once your return items have been placed in the mail and are in transit back to our facility. 

**Sale items and opened packages are not eligible for return or exchange.** 

**All promotional and holiday sale event items are FINAL SALE.** 

**Orders placed using discount codes may be returned as long as they are unopened, and within the 30 days of placing the order, with the exception of special holiday promotions** 

In order to perform an exchange, the item(s) you wish to swap out must be unopened, unused and unaltered with packaging intact. Please return it to us in its original condition. 

If you would like to make an exchange, please email us at hello@seoulwraps.com. You may exchange products of the same product type and price.

If you would prefer a new product type, please instead return the unwanted items and opt for store credit – this way, you will receive your store credit once you’ve placed the return items in the mail! 

Similar to returns, you will receive an email confirmation including a shipping label and instructions.  

Once the items you have selected to exchange have been placed in the mail and are in transit to our facility, your exchange order will be fulfilled and sent out to you. 

Claims for defective items must be filed within 14 days of delivery. If you feel you have received a defective product, please email Customer Service at hello@seoulwraps.com with your order number, item number, and a clear photo of the defective merchandise. Without the accompaniment of photos, it will be difficult to assist you. Once we confirm that the item is truly defective, we will be happy to offer you either a replacement or refund via store credit or your original payment method, depending on inventory. 

If it is difficult to deem the issue a result of product quality, we will try our best to assist you in resolving the issue by providing our product expertise.